Job title: Head - Shared Services Centre
Job type: Permanent
Emp type: Full-time
Location: Hyderabad
  • Accounting/Finance/Tax/CS
Salary from: INR ₨7,000,000.00
Salary to: INR ₨8,000,000.00
Job published: 29/05/2018
Job ID: 32133

Job Description

Exp: 18 - 24 years

CTC: 70 - 80 LPA

Key Skills: Shared Services, Accounts & Finance Management, P&L Management

Engineer + MBA (Finance) from reputed institutions or Chartered Accountant (Mandatory)

Last 5-7 years in setting up and managing Shared Services operations delivery, with experience of some successful process transitions, commercial proposal making and business development, in a third party BPO and not captive BPO

Previous 10 - 12 years of functional experience in large, reputed multi-sector organizations in Finance & Accounts

In-depth work experience in: SAP ERP primarily MM / FICO modules

India/Global indirect taxation policies and framework, financial controls and compliance standards - SOX / SAS

Exposure to IT Applications - Workflow solutions, Microsoft, Visio, Project Management systems

Basic knowledge of employee statutory payments requirements - Payroll, PF, Insurance, Gratuity, Medical benefits

Good understanding of LEAN Six Sigma and / or other process improvement techniques

Knowledge and experience of leading and working with established quality management systems such as ISO


SSC Operations and Center Management

Lead and provide oversight for all management and administrative functions for smooth delivery of SSC Operations across service lines

Drive coordination between Enterprise IT, Group FMS for SSC operations review and resolution of challenges

Coordinate and liaise with SSC HR and Payroll teams for continuous monitoring of SSC Employee operations costs and reporting

Continuously review and monitor SSC Financials

Drive SSC BHR and TA Teams in coordination with HR, F&A and Procurement Services operations head for necessary people supply chain management effectiveness

SSC Partner and Vendor Management

Responsible for management of all SSC related contract and vendor relationships

Work with Group CPD, GIL CFO Organization for effective processing of vendor payments

Review and monitor Vendor Performance as per contractual SLAs

Provide oversight of all Front office operations (Mail room centers, Onsite deployment etc.) for SSC

SSC Service Delivery Operations

Plan and Manage Operating manpower related AOP

Drive SSC Staff meetings on periodic basis and conduct operational reviews as per performance management calendar

Deliver SSC Operations in HR, F&A and procurement Services operational areas as per agreed service levels

Partner Management

Ensure effective partner engagement and governance

Stakeholder and customer satisfaction

i. Lead and manage Operational governance and engagement with key stakeholders for all the three service lines at SSC

ii. Ensure effective interlock with key business leaders and continuously update them on SSC Operations

Operational excellence

i. Implement Operational excellence framework and deliver tangible improvements.

ii. Support SSC Business Head in deploying THE CLIENT Business Excellence model in SSC

Quality and Compliance

i. Deliver and ensure Audit and process compliance requirements

Innovation and Excellence

i. Support in implementation of Continuous improvement culture and training on the operations floor

ii. Drive Structured Process improvement implementation and closure

iii. Lead Operational process improvement project including technology

Employee Engagement and Performance management

i. Responsible for Employee related HR policies and process implementation and governance

ii. Provide support to SSC BHR in consultation with Corporate CHRO for deploying organization specific HR policies, actions and initiatives

SSC Transition and Project Disha Operations support

i. Lead Operational stabilization of all incoming new transition processes

ii. Ensure and drive Operational scope consistency across all sectors

SSC Billing and Receivables management

Support SSC business Head in continuous reporting of Operational Business fundamentals including but not limited to Transaction volumes, Cost of operating manpower and preparation of monthly Cost per transaction billing statements

Manage SSC operating annual budget

Oversight and management of SSC Ops heads for F&A, HR and Procurement

Scale up from 100 FTEs currently to 500 FTEs